Warranties & Return Policy
Warranties
Feelfree Gear warrants our products to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. If you have a warranty claim for a purchase you made through this site or through one of our dealers in the USA, please click here to contact us.
For all other countries, please contact your regional distributor here.
Returns & Exchanges (USA)
All Feelfree Gear products are eligible for a full refund or exchange within 30 days of purchase with the following:
- Proof of purchase (receipt)
- All original tags and packaging remain intact
- Item is in perfect, sellable condition, free of blemishes or other damages
Shipping - If you are in the USA, you can mail your product to:
Feelfree Gear Returns
114 Buckeye Cove Rd
Swannanoa NC 28778
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If you don't receive a refund within 15 days after we notify you, please click here to contact us.
Exchanges - If you wish to return an item in exchange for another in the USA, please contact us prior to returning the item. Please click here to contact us.
Gifts - The same policies apply to gifted items.
Returns & Exchanges (All Other Countries)
Return and Exchange policies vary by country, please contact your regional distributor here.
For all other questions, please click here to contact us.